Return, Exchange, and Cancellation Policies
We at Trakem 100 mg hope that you must be happy with the purchase of the medications that we are selling in the United States. If you find any unusual after the delivery, you may contact our team to get a refund of your amount as soon as possible. However, we will check if you are eligible to get a refund of the medication that you have ordered from our website. Our team ensures that all the items are checked properly before making the delivery or packing of the order. You are entitled to return the medication within 5-10 working days and you will receive a complete refund if you haven’t used the medicine. There are certain conditions that make you eligible for a refund.
How to Check the Eligibility to Return the Product?
In general, an item is eligible for return under the following conditions:
- The medications should be unused,
- It should not have been tampered,
- If it is mentioned that the product is non-returnable then it will not be returned.
Terms & Conditions for Returns
All items must be returned in their original condition, it must contain the price tags intact, product description, etc which is delivered to you. Medicines should be returned in their original condition, with the box, strip, and packaging.
How to Return/Exchange an Item or Medication?
If you have received a tampered product or medication and you are willing to contact our team to process the refund, then we are available 24/7 through live chat support. Once you have notified our support team about the return, exchange, or refund of the product, you will be notified for the same after checking the eligibility. Ensure that the product you received is securely packed. We will not be liable for any damage that has occurred due to return transit, so make sure you send it through a reliable courier service.
How long will it take to process my return?
Our aim is to process your return within 24 hrs of receiving the product. We also initiate the refund after checking the eligibility of the product. Please note that when you process the return, we are entitled to deduct an amount reflecting the loss of revenue of the item returned. Any deduction will be notified to you before processing the refund amount. We may also offer a replacement or credit note instead of refunding your money. For this, you will be notified accordingly as soon as the return is processed.
Cancellation Policy
If you are willing to cancel the product, make sure you apply for it before the shipping process. Once it is out for delivery, you will not be able to cancel the delivery of the product. If you are facing any difficulty in cancelling the product, you may contact our customer representative through the live chat support.